Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information that we process through the Website and in connection with related online and offline interactions. These interactions may include:

• Browsing pages on the Website;
• Submitting a contact form;
• Requesting or scheduling a demo;
• Downloading materials;
• Subscribing to our newsletter;
• Registering for an event;
• Communicating with us by email or telephone;
• Contacting our customer service team; and
• Participating in other business activities related to the Website.

This Privacy Policy does not apply to products, websites, platforms, applications, or services operated independently by third parties. If you access a third-party service through the Website, please review that third party’s privacy policy before providing any personal information.

2. Information We Collect

Depending on how you access, use, or otherwise interact with the Website, we may collect the following categories of personal information.

2.1 Information You Provide to Us

This information may include:

1. Your name;
2. Your company name, job title, and industry;
3. Your email address, telephone number, mailing address, and other contact details;
4. The content of your inquiries or messages, including your purchasing needs and interest in working with us;
5. Information you provide when requesting a demo, registering for an event, downloading materials, or subscribing to our newsletter;
6. Information you provide by email, telephone, online form, social media, or other means; and
7. Any other information you choose to provide to us.

2.2 Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain information, including:

1. Your IP address;
2. Usage information, such as the date and time of your visit, pages viewed, links clicked, and time spent on the Website;
3. Device and network information, such as your device type, operating system, browser type and language, screen resolution, and network status;
4. Information collected through cookies, pixels, web beacons, and similar technologies; and
5. Referring URLs, search terms, and navigation paths, where available.

2.3 Information Obtained from Third Parties

To the extent permitted by applicable law, we may obtain personal information relating to you from public sources, business partners, social media platforms, joint marketing partners, event organizers, or other lawful sources. We may combine this information with information we already hold in order to improve customer service, facilitate business communications, and better respond to customer and market needs.

3. How We Use Your Information

We may use your personal information for the following purposes:

1. To provide access to the Website and related functions, including page display, material downloads, demo requests, contact and communication functions, event registration, and customer service;
2. To respond to your inquiries, requests, suggestions, feedback, or complaints and to communicate with you;
3. To identify, evaluate, and follow up on potential business opportunities, customer needs, purchasing interests, or business leads;
4. To provide product materials, solution information, event notifications, service updates, and other information that you request;
5. To send marketing communications, promotional content, newsletters, or invitations to events, where permitted by applicable law and within the scope of your authorization;
6. To support internal administration, customer relationship management, record retention, compliance audits, statistical analysis, business research, and operational decision-making;
7. To maintain the security and stability of the Website and our systems, including identity verification, troubleshooting, risk detection, fraud prevention, security monitoring, and log retention;
8. To analyze Website traffic, optimize Website functions and content, improve user experience, and enhance the quality of our products and services;
9. To protect, exercise, or defend our legal rights and interests, including in connection with disputes, complaints, investigations, or legal proceedings; and
10. To comply with applicable laws and regulations.

If we intend to use any images, audio, video, text, or other content you submit for model improvement, algorithm training, or any purpose that is not reasonably necessary to provide the service you requested, we will obtain your separate consent or rely on another lawful basis, as required by applicable law.

4. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, and similar technologies to ensure the proper operation of the Website, remember your preferences, analyze Website usage, improve our services, and maintain security.

You can manage or delete cookies, or restrict the use of certain cookies, through your browser settings. Depending on your location and applicable law, we may also provide a cookie preference tool that allows you to manage non-essential cookies.

Please note that disabling certain cookies or similar technologies may cause some Website functions to operate improperly or may affect your browsing experience.

5. Legal Bases for Processing

We process your personal information only where permitted by applicable law. Depending on the circumstances, our legal bases for processing may include:

1. Your consent;
2. Processing necessary to enter into or perform a contract with you;
3. Processing necessary to comply with our statutory duties or legal obligations;
4. Processing necessary to respond to a public health emergency or, in an emergency, to protect an individual’s life, health, or property;
5. Processing, within a reasonable scope, of personal information that you have made publicly available or that has otherwise been lawfully made public; and
6. Other legal bases or circumstances permitted by applicable laws and regulations.

Where applicable law requires separate consent for a particular processing activity, we will obtain your separate consent before carrying out that activity.

6. How We Entrust the Processing of, Share, Transfer, or Publicly Disclose Your Information

6.1 Processing by Service Providers

We may engage third-party service providers to process personal information on our behalf where reasonably necessary to fulfill the purposes described in this Privacy Policy.

These service providers may include:

• Cloud computing and data storage providers;
• Website hosting and maintenance providers;
• Email and communications service providers;
• Customer relationship management service providers;
• Event service providers;
• Website analytics providers;
• Cybersecurity and fraud prevention providers; and
• Other vendors that support our business operations.

We will require these service providers, through contracts or other appropriate measures, to process personal information only for authorized purposes and to implement appropriate confidentiality and security safeguards.

6.2 Sharing

We do not share your personal information with third parties except where necessary for the purposes described in this Privacy Policy, with your consent, or as otherwise permitted or required by applicable law.

Where required by law, we will inform you of the identity of the recipient, the recipient’s contact details, the purposes and means of processing, and the categories of personal information to be shared. We will also obtain your separate consent where required.

6.3 Joint Processing

When we jointly organize an event, provide a service, conduct a project, or promote a product with a business partner, we and that partner may jointly determine the purposes and means of processing personal information.

In such cases, we will define the respective responsibilities of each party and fulfill our personal information protection obligations in accordance with applicable law.

6.4 Transfer

We generally do not transfer personal information to another company, organization, or individual. However, personal information may be transferred in connection with a merger, division, restructuring, change of control, asset transaction, sale of a business, or similar transaction.

Where required by law, we will inform you of the identity and contact details of the recipient and require the recipient to continue protecting your personal information in accordance with applicable law. We will obtain your separate consent where required.

6.5 Public Disclosure

We will publicly disclose your personal information only when permitted by applicable law or with your separate consent.

6.6 Legally Permitted Disclosures

To the extent permitted by applicable law, your prior consent may not be required where the processing or disclosure of personal information is:

1. Necessary to comply with duties or obligations imposed by laws and regulations;
2. Directly related to public safety, public health, or a significant public interest;
3. Directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;
4. Necessary to protect the life, health, property, or other vital interests of you or another individual, where it is impracticable to obtain consent;
5. Within a reasonable scope and relates to personal information that you have made publicly available;
6. Within a reasonable scope and relates to information obtained from another lawful public source; or
7. Otherwise permitted by applicable laws and regulations.

7. Retention and Storage of Personal Information

We retain personal information only for the minimum period necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

We may retain certain information for business administration, customer service, record keeping, compliance audits, dispute resolution, system security, compliance with legal obligations, or the establishment, exercise, or defense of legal claims.

When the applicable retention period expires, we will delete or anonymize your personal information in accordance with applicable law. If deletion is technically impracticable, we will cease processing the information other than storing it and taking necessary security measures.

In principle, personal information collected and generated in the course of our operations in the People’s Republic of China will be stored within the territory of the People’s Republic of China.

8. Cross-Border Transfers

If it is necessary for business purposes to transfer your personal information outside the People’s Republic of China, we will comply with applicable legal requirements and implement appropriate safeguards.

Where required by law, we will inform you of the identity and contact details of the overseas recipient, the purposes and means of processing, the categories of personal information involved, and the means by which you may exercise your rights in relation to the overseas recipient. We will also obtain your separate consent where required by applicable law.

9. Information Security

We implement reasonable and appropriate administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, use, disclosure, alteration, damage, loss, or other security incidents.

Although we take reasonable steps to protect your personal information, no internet transmission, storage system, or security measure is completely secure. We therefore cannot guarantee absolute security.

If a personal information security incident occurs, we will promptly take appropriate remedial measures and notify the relevant regulatory authorities and/or affected individuals, as required by applicable law.

10. Your Rights

Subject to applicable law, you may exercise the following rights in relation to your personal information:

1. To access your personal information and obtain a copy of it;
2. To request the correction or completion of inaccurate or incomplete personal information;
3. To request the deletion of your personal information;
4. To withdraw your consent, where processing is based on your consent;
5. To opt out of marketing communications at any time;
6. To request an explanation of our personal information processing practices and this Privacy Policy; and
7. To exercise any other rights provided by applicable laws and regulations.

Withdrawing your consent will not affect the lawfulness of any processing carried out before the withdrawal. Please note that withdrawing consent or requesting deletion may affect our ability to provide certain functions or services to you.

To protect the security of your personal information and prevent fraud, we may ask you to verify your identity before processing your request. We will respond within the period required by applicable law.

In certain circumstances permitted by law, we may be unable to respond immediately or fully comply with your request. If this occurs, we will explain the reason where required by applicable law.

11. Protection of Minors

The Website is intended primarily for adults, business customers, partners, and professional users. It is not directed to minors.

We do not knowingly collect personal information from children under the age of 14 without the consent of their parents or legal guardians. If we need to process a minor’s personal information in a specific situation, we will do so in accordance with applicable law and will obtain consent from the minor’s parent or legal guardian where required.

If you believe that a minor has provided personal information to us without the required consent, please contact us using the details provided below.

12. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, plugins, applications, or services. These third parties operate independently from us and may process personal information according to their own privacy policies.

We recommend reviewing the applicable third party’s privacy policy before using its services or providing personal information. We are not responsible for the privacy practices of third parties, except to the extent otherwise required by applicable law.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in laws and regulations, regulatory requirements, business operations, Website functions, or our services.

The updated Privacy Policy will be published on the Website and will take effect on the date specified in the updated version. If an update involves material changes to how we process your personal information, we will notify you through an appropriate channel and obtain your consent where required by applicable law.

14. Contact Us

The entity responsible for processing personal information under this Privacy Policy is:

Beijing Xiaoyu Intelligent Manufacturing Technology Co., Ltd.
Address: Building B3, North Territory, Dongsheng Science and Technology Park, Haidian District, Beijing, China
Email: privacy-policy@xiaoyubot.com

If you have any questions, comments, complaints, or requests regarding this Privacy Policy or our processing of personal information, please contact us using the email address above.

We will review your request and respond within 15 business days after receiving it, unless a different response period is required by applicable law.